Refund and Returns Policy

Effective Date: July 31, 2024

Thank you for shopping at RollingMob.com. We’re committed to delivering premium-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below for details on how to initiate a return or request a refund.

1. Returns

1.1 Eligibility

You may return most items within 30 days of receiving your order, subject to the following conditions:

  • Items must be in their original, unused condition, with all tags and packaging intact.

  • A proof of purchase (such as your order number or receipt) is required for all returns.

1.2 Non-Returnable Items

Please note that the following items cannot be returned:

  • Customized or personalized products

  • Items marked as final sale or clearance

  • Items that have been used, washed, or damaged

1.3 How to Initiate a Return

To begin the return process:

  1. Contact our support team at [email protected] to request a Return Merchandise Authorization (RMA) number.

  2. Repack the item securely in its original packaging, including your RMA number and proof of purchase.

  3. Ship the return to the address provided by our customer service team.

2. Refunds

2.1 Processing Time

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be processed within 7–10 business days and credited to the original payment method.

2.2 Shipping Costs

Please note:

  • Original shipping fees are non-refundable.

  • You are responsible for return shipping costs unless the item was defective or there was a fulfillment error on our part.

2.3 Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order at [email protected]. We will gladly arrange a replacement or full refund at no extra cost.

4. Order Cancellations

You may cancel your order within 2 hours of placing it. After this window, we cannot guarantee cancellation or modification. For urgent assistance, please contact our customer service team as soon as possible.

5. Contact Us

If you have any questions about this policy or need support, please don’t hesitate to reach out:

  • 📧 Email: [email protected]

  • 📞 Phone: +1 (618) 646-7382

  • 📍 Address: 6121 S Vermont Ave, Los Angeles, CA 90044, USA

We truly appreciate your business and are committed to ensuring your satisfaction.

6. Changes to This Policy

We reserve the right to update or revise this Refund and Returns Policy at any time. Any modifications will be reflected on this page, and we encourage you to review it periodically for the latest information.

Thank you for choosing RollingMob.com—where style meets comfort, and your satisfaction always comes first.