Bayer 04 Leverkusen Custom Name Air Jordan 1

Shipping & Delivery Information

At RollingMob, we are committed to offering fast, reliable, and cost-effective shipping options to our valued customers around the world.

Standard Shipping

Our Standard Shipping service is available for all domestic orders and includes the following:

• Estimated Delivery Time: 12–15 business days

• Shipping Fee: $5.99 for the first item (within the U.S.)

💡 Pro Tip: Ordering two or more items in a single transaction can help you save more through combined shipping rates.

Once your order ships, you will receive an email confirmation with your tracking number. If you do not receive tracking details within 5–7 business days, feel free to reach out—we’re here to assist you promptly.

Worldwide Shipping

We proudly ship to over 200 countries, including but not limited to:

United States, Canada, United Kingdom, Australia, New Zealand, France, Germany, Spain, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, South Africa, and the United Arab Emirates.

All products on our store are eligible for international delivery.

Order Changes & Cancellations

We understand that you might need to make a change after placing your order. That’s why we offer a 24-hour grace period for any modifications or cancellations after payment.

To request a change, simply contact us at [email protected] within that 24-hour window. Once your order has entered production, we’re no longer able to modify or cancel it—but we’ll always do our best to support you.

24/7 Customer Support

At RollingMob, your satisfaction is our priority. Our friendly and responsive customer support team is available 24/7 to assist with any inquiries—whether it’s about shipping, orders, or anything else.

You can reach us anytime at [email protected], and we’ll respond within 24 hours.

Thank you for shopping with RollingMob—we’re excited to deliver gear that expresses your unique style and creativity.

Refund & Return Policy

At RollingMob, your satisfaction is at the heart of everything we do. As a print-on-demand brand offering customized products, we are unable to accept general returns. However, we are fully committed to resolving any issues that may arise under the following conditions:

Eligibility for Refunds or Replacements

1. Damaged or Substandard Items
If your item arrives damaged or does not meet our quality standards, please reach out to us at [email protected]. Our team will promptly review your case and offer a refund or replacement at no additional cost.

2. Wrong Item Received
If you received the wrong item, design, or variant due to a fulfillment error, we sincerely apologize. Contact us via email, and we’ll ensure you receive the correct product or a full refund—whichever you prefer.

3. Incorrect Size Delivered
If the size delivered differs from the one you ordered, notify us immediately. We will send the correct size or process a refund according to your choice.

4. Extended Delivery Delays
For U.S. orders not delivered within 30 days, or international orders delayed over 60 days, please contact us. We’ll investigate and issue a replacement or refund as appropriate.

To initiate a claim, email [email protected] with your order number and clear supporting photos, if applicable. Replacements follow our standard fulfillment timeline: 3 business days for processing and 10–20 days for shipping.

Return & Cancellation Guidelines

Because every item is made-to-order, the following policies apply:

• Customer Errors
  We cannot accept returns or refunds for incorrect selections of size, color, or design made during checkout. Please review your cart carefully before placing your order.

• Order Cancellations
  Orders can be canceled within 12 hours of placement. After this window, your order may already be in production, and cancellation is no longer guaranteed—though we’ll do our best to assist if you reach out promptly.

• Image Quality Concerns
  All designs are printed using high-quality standards. Personal preference or subjective judgments about image sharpness or resolution are not considered valid grounds for return unless a technical defect is involved.

Production & Fulfillment Timeline

As a print-on-demand brand, our process follows these steps:

1. Order is received and confirmed.

2. Product enters production (2–3 business days).

3. Order is shipped via UPS, USPS, DHL, or similar couriers (4–7 business days, on average).

After the initial 12-hour window, all orders are processed automatically and cannot be altered or canceled. That said, if you ever have questions or concerns, don’t hesitate to contact us—we're always happy to help.

Thank you for choosing RollingMob.
We truly appreciate your trust and look forward to delivering custom pieces that reflect your unique style.

How to Place Your Order

Step 1: Select Your Style, Color, and Size
Browse our curated collection to find the design that speaks to your personal style. From bold colors to minimalist tones, we've got options to suit every vibe. Be sure to consult our comprehensive size chart before finalizing your selection to ensure the perfect fit.

Step 2: Add to Cart
After choosing your favorite items, simply click Add to Cart. For the best value, we suggest ordering two or more pieces—you’ll enjoy combined shipping rates and greater savings.

Step 3: Secure Checkout
Once your cart is ready, head to the Checkout page to enter your shipping and payment details. We use trusted encryption protocols to ensure a safe and seamless payment experience.

Step 4: Receive Confirmation
Upon successful order placement, you’ll receive an automatic confirmation email with all your purchase details. Need to make a change? No problem—just reach out to us within 24 hours and we’ll be happy to assist.

Step 5: Problems With Your Order?
In the unlikely event that your item arrives damaged due to a production or shipping error, we’re here to help. Simply contact us and we’ll send you a free replacement—no hassle, no extra cost.

For any questions, concerns, or support, our friendly customer service team is always ready to assist. Reach us via chat or email at [email protected].

Thank you for choosing RollingMob—where creativity meets quality. Your satisfaction is what drives us.